KL City Tour Help

Frequently Asked Questions

Does the tour route cover all major sights?
Our tour is the most comprehensive way to experience the magic of Kuala Lumpur. Not only does it cover all major attractions, the tour also includes key shopping centres in the city. KLCC, Twin Tower, Bintang Walk, Merdeka Square, KL Tower, KL Sentral, Lake Garden, Petaling Street, Jamek Mosque, Sri Mahamariamman Temple, St. Mary’s Cathedral…. Over 42 major sights and attractions.

Is there on board commentary?
We provide an insightful on-board commentary in English and other major languages.

Will tour guests be able to hop-on and hop-off?
Guests can hop-on, hop-off as many times at the various tour stops during the validity of the ticket. That is the reason we call our self "KL HOP-ON HOP-OFF".

Does the bus route cover hotels?
The "KL HOP-ON HOP-OFF" tour covers more than 100 of the major hotels in the Kuala Lumpur city centre. Please check hotel listing at the bus stop section. You can find out the nearest hotel with our stops.

Are the tour stops easily recognisable?
Our bus stop is characterised by its highly colourful and visible signage.

Are tickets widely available?
You can buy tickets in advance by calling us at +603-21169688, E-mail us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it or visit our website at www.bukitbintang.com

At "KL HOP-ON HOP-OFF", our services are difference. We care about our customers and commit ourselves to providing our guests with the highest standard of service. If you have any ideas on how to improve our service to you, or even if you need friendly advice in Kuala Lumpur, please do not hesitate to email us.
Terms And Conditions
  1. The ticket is valid for use on The Hop On - Hop Off for 24 hours and 48 hours from the time and date stated on ticket.
  2. The ticket remains the property of the Company and must be made available for inspection by the driver or any employees of the Company on demand.
  3. The ticket is not transferable.
  4. Neither the Company or other authorize agents or their employees shall be liable or in any way responsible for any death, accident, personal injury, loss or damage which is not caused by the gross negligence by the earlier parties nor are they liable for any complains, claims, refund or exchange for any reasons whatsoever, including without limitation cancellation or postponement of the tour.
  5. The Company and/or its authorize agents reserve all rights to change any tour, details of the tour, route of the tour, price of the tour, seating capacity, on the bus or any other matters without prior notice.
  6. The Company and/or its authorize agents reserve all rights to postpone, cancel, delay or stop the tour due to adverse weather, non-conducive condition, any act of God, or any other cause beyond its control.
  7. The Company and/or its authorize agents or their employees reserve all rights without refund or compensation to refuse admission to any ticket holder whose conduct is not suitable.
  8. Admission to the tour shall be denied for tickets purchased at agents other than the Company’s authorized agents.
  9. Any complain regards the tour, including but not limited to cancellation, refunds or any postponements, will be directed to the agent if purchased from them or to the Company if purchased directly from the Company unless specified differently by the Company.
  10. Property taken on to the vehicle is the ticket holder’s sole responsibility and the Company shall not be responsible to any loss or damage during the tour.
  11. Smoking, eating, and drinking are strictly prohibited in the bus.
  12. All dangerous items such that can cause harm and danger to other passengers or to the bus or to public is prohibited from the tour and the Company or their employees reserve their right to deny any admission cause by the later or to demand of the disposal of the item or confiscate the item.
  13. The Company or their employees reserve their right to any public arrest if in their belief a law of this country has been breached.
  14. A child is defined as being aged from 5-12 years. Only one child, under 5 years old, per adult may travel for free provided they do not occupy a seat to the exclusion of a fare paying passenger.
  15. Receipt of the ticket without immediate objection shall be deemed acceptance of, and agreement to the above conditions, and the Company’s full Condition of Carriage.
  16. Ticket holder understands and accept all risk and danger incidental to the tour whether happens prior to, during or subsequent to the event, including but not limited to any death, personal injury, loss, damage or liability.